Cannot expand inbox in Microsoft Outlook 2003/2007

Cannot expand inbox in Microsoft Outlook 2003/2007

  September 07, 2011    Mark Lopez

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Scenario:

This is the problem I encountered in the computer of my co worker.

The Inbox folder of Microsoft Outlook 2003 could not display its

subfolder when clicking the plus sign beside of it. At the bottom of

Outlook 2003 there is an error message displaying that there is

Cyclic Redundancy Check error.I closed the application.I open it

again but it doesn't start up.I think that there is problem on

part of hard disk where pst file is located. The pst files is usually

located in drive C.I locate the pst file location and copied it to drive

D. But unfortunately I failed to copy that file because of Cyclic Redun-

dancy Check error.

Here is the solution I made to fix the problem.

1. Perform Checkdisk Utility in Drive C.

    Double click the  My Computer icon on the desktop.

    When Windows Explorer pop up, right click the Drive C: and click

    Properties.

   

Properties Dialog box will appear. Click Tools tab and click

Check Now button. Check Disk dialog box will appear. Click

the two check box and click Start button.

After clicking the Start button, a dialog box will pop up

and will ask you to restart your computer. Just click the

Yes button and let the computer restart. After the compu-

ter restart, it will now perform check disk and repair the

Cyclic Redundancy Check error. Your computer will auto-

matic restart after finishing the Check disk.

2. Perform Scanpst to scan and fix the pst file.
    After the Check disk we will perform Scanpst.exe to
   scan and fix the pst file. First we have to lcocate the
   Scanpst.exe. Normally you can see this file on the direc-
   tory listed below.
  

   For Microsoft Office 2007

   C:\Program Files\Microsoft Office\Office12\scanpst.exe

  For Microsoft Office 2003

  C:\Program Files\Common Files\System\MSMAPI\1033

 You can use also the Search feature of Windows XP or Windows 7.

  When you located the Scanpst.exe file, double click it to start.

 You have to locate first the location of your pst file before clicking 

 the Start button.

  It will take several minutes to finish the process of
  scanning and repairing your pst file. When the scan
  and repair completed, you can now use your Outlook
  2003/2007 and expand those subfolder of you Inbox.